{"id":14546,"date":"2025-07-01T08:40:48","date_gmt":"2025-07-01T08:40:48","guid":{"rendered":"https:\/\/verifyithq.com\/?page_id=14546"},"modified":"2025-10-26T06:45:00","modified_gmt":"2025-10-26T06:45:00","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/verifyithq.com\/refund-policy\/","title":{"rendered":"refund policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14546\" class=\"elementor elementor-14546\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5bbc386 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5bbc386\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-86d1066\" data-id=\"86d1066\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2547639 elementor-widget elementor-widget-html\" data-id=\"2547639\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\/* Refund Policy \u2013 Elementor Optimized *\/\r\n.refund-policy {\r\n  font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\r\n  color: #333;\r\n  line-height: 1.7;\r\n  background-color: #f9f9f9;\r\n  padding: 40px 20px;\r\n}\r\n\r\n.refund-policy .container {\r\n  max-width: 900px;\r\n  margin: auto;\r\n  background: #fff;\r\n  padding: 40px 45px;\r\n  box-shadow: 0 4px 12px rgba(0,0,0,0.1);\r\n  border-radius: 10px;\r\n}\r\n\r\n.refund-policy h1, .refund-policy h2, .refund-policy h3 {\r\n  color: #2a6ebb;\r\n  font-weight: 700;\r\n  margin-top: 1.2em;\r\n  margin-bottom: 0.5em;\r\n}\r\n\r\n.refund-policy h1 {\r\n  font-size: 2rem;\r\n  text-align: center;\r\n}\r\n\r\n.refund-policy h2 {\r\n  font-size: 1.4rem;\r\n  border-bottom: 2px solid #2a6ebb;\r\n  padding-bottom: 6px;\r\n}\r\n\r\n.refund-policy h3 {\r\n  font-size: 1.1rem;\r\n  color: #d9534f;\r\n  margin-top: 1em;\r\n}\r\n\r\n.refund-policy p, .refund-policy li {\r\n  font-size: 1rem;\r\n  margin-bottom: 1em;\r\n}\r\n\r\n.refund-policy ul {\r\n  margin-left: 1.4em;\r\n  margin-bottom: 1.4em;\r\n}\r\n\r\n.refund-policy blockquote {\r\n  background: #e7f1ff;\r\n  border-left: 5px solid #2a6ebb;\r\n  margin: 1em 0 2em 0;\r\n  padding: 15px 20px;\r\n  font-style: italic;\r\n  color: #2a6ebb;\r\n  border-radius: 5px;\r\n}\r\n\r\n.refund-policy a {\r\n  color: #2a6ebb;\r\n  font-weight: 600;\r\n  text-decoration: none;\r\n}\r\n.refund-policy a:hover {\r\n  text-decoration: underline;\r\n}\r\n\r\n\/* \u2705 CLEAN RESPONSIVE TABLE *\/\r\n.refund-policy .table-container {\r\n  overflow-x: auto;\r\n  margin: 1.5em 0;\r\n  border-radius: 8px;\r\n  border: 1px solid #ddd;\r\n}\r\n\r\n.refund-policy table {\r\n  width: 100%;\r\n  border-collapse: collapse;\r\n  min-width: 600px;\r\n  font-size: 1rem;\r\n}\r\n\r\n.refund-policy th,\r\n.refund-policy td {\r\n  border: 1px solid #ddd;\r\n  padding: 12px 15px;\r\n  text-align: left;\r\n  vertical-align: middle;\r\n}\r\n\r\n.refund-policy th {\r\n  background-color: #2a6ebb;\r\n  color: #fff;\r\n  font-weight: 700;\r\n  font-size: 1rem;\r\n}\r\n\r\n.refund-policy tr:nth-child(even) {\r\n  background-color: #f4f8ff;\r\n}\r\n\r\n.refund-policy tr:hover {\r\n  background-color: #e8f1ff;\r\n}\r\n\r\n\/* \u2705 Responsive Design Adjustments *\/\r\n@media (max-width: 900px) {\r\n  .refund-policy .container {\r\n    padding: 30px 25px;\r\n  }\r\n  .refund-policy h1 {\r\n    font-size: 1.8rem;\r\n  }\r\n  .refund-policy h2 {\r\n    font-size: 1.25rem;\r\n  }\r\n}\r\n\r\n@media (max-width: 600px) {\r\n  .refund-policy .container {\r\n    padding: 20px 15px;\r\n  }\r\n  .refund-policy table {\r\n    min-width: unset;\r\n    font-size: 0.9rem;\r\n  }\r\n  .refund-policy th, .refund-policy td {\r\n    padding: 10px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"refund-policy\">\r\n  <div class=\"container\">\r\n    <h1>Refund Policy \u2013 VerifyItHQ.com<\/h1>\r\n    <p><em>Last updated: June 30, 2025<\/em><\/p>\r\n\r\n    <p>At <strong>VerifyItHQ.com<\/strong>, we strive to offer accurate and dependable vehicle-related verification services. Given the nature of these digital and database-driven services, certain refund conditions apply as outlined below.<\/p>\r\n\r\n    <h2>General Refund Guidelines<\/h2>\r\n    <ul>\r\n      <li>Refund requests must be submitted within <strong>3 days<\/strong> from the date of purchase.<\/li>\r\n      <li>Approved refunds are processed within <strong>14 business days<\/strong> via the original payment method.<\/li>\r\n      <li>Refund eligibility depends on the service and specific conditions described below.<\/li>\r\n      <li>All refund requests must be emailed to <a href=\"mailto:support@verifyithq.com\">support@verifyithq.com<\/a> including order details and explanation.<\/li>\r\n    <\/ul>\r\n\r\n    <h2>Refundable Scenario<\/h2>\r\n    <h3 style=\"color:#28a745;\">\u2714\ufe0f Vehicle Not Found in Customs Database (Customs Duty Verification Only and Reprint\/Recovery of Lost Customs Papers)<\/h3>\r\n    <p>If a vehicle is <strong>not found<\/strong> in the official Nigeria Customs database during either the <strong>Customs Duty Verification<\/strong> or <strong>Reprint\/Recovery of Lost Customs Papers<\/strong> service, a full refund will be granted under our 14-day money-back guarantee.<\/p>\r\n\r\n    <blockquote>\r\n      <strong>Important:<\/strong> Refunds will <strong>not<\/strong> apply if the vehicle is found in the database and documents have already been processed, even if the customer later claims the VIN or chassis number submitted was incorrect.\r\n    <\/blockquote>\r\n\r\n    <h2>Non-Refundable Scenarios<\/h2>\r\n\r\n    <h3>\u274c 1. Vehicle History Report<\/h3>\r\n    <ul>\r\n      <li>No refunds are issued once a Vehicle History Report has been generated and delivered.<\/li>\r\n      <li>This applies even if the customer submitted an incorrect VIN or chassis number.<\/li>\r\n      <li>These reports depend on third-party data sources and cannot be reversed or modified.<\/li>\r\n    <\/ul>\r\n\r\n    <h3>\u274c 2. Customs Duty Verification<\/h3>\r\n    <ul>\r\n      <li>No refunds will be granted if incorrect or incomplete information is provided by the customer, including:\r\n        <ul>\r\n          <li>Wrong C Number<\/li>\r\n          <li>Incorrect Date<\/li>\r\n          <li>Wrong Exit Port<\/li>\r\n        <\/ul>\r\n      <\/li>\r\n      <li>Once verification is completed and the vehicle is found in the customs database, no refund will be issued even if the customer later claims that wrong details were submitted.<\/li>\r\n    <\/ul>\r\n\r\n    <h3>\u274c 3. Reprint \/ Recovery of Lost Customs Papers<\/h3>\r\n    <ul>\r\n      <li>Refunds will not be issued if:\r\n        <ul>\r\n          <li>The chassis number or VIN has already been processed and the customer later claims they submitted wrong information.<\/li>\r\n          <li>The request has already been processed by our dedicated support.<\/li>\r\n        <\/ul>\r\n      <\/li>\r\n    <\/ul>\r\n\r\n    <h2>Summary Table<\/h2>\r\n    <div class=\"table-container\">\r\n      <table>\r\n        <thead>\r\n          <tr>\r\n            <th>Service Category<\/th>\r\n            <th>Refund Eligible?<\/th>\r\n            <th>Notes<\/th>\r\n          <\/tr>\r\n        <\/thead>\r\n        <tbody>\r\n          <tr>\r\n            <td>Vehicle History Report<\/td>\r\n            <td>\u274c No<\/td>\r\n            <td>No refund for incorrect VIN or after report delivery<\/td>\r\n          <\/tr>\r\n          <tr>\r\n            <td>Customs Duty Verification<\/td>\r\n            <td>\u2705 Yes (if vehicle not found)<\/td>\r\n            <td>No refund for wrong C Number, Date, or Exit Port<\/td>\r\n          <\/tr>\r\n          <tr>\r\n            <td>Reprint \/ Recovery of Lost Customs Papers<\/td>\r\n            <td>\u2705 Yes (if vehicle not found)<\/td>\r\n            <td>No refund if VIN or chassis processed and wrong info claimed later<\/td>\r\n          <\/tr>\r\n        <\/tbody>\r\n      <\/table>\r\n    <\/div>\r\n\r\n    <h2>How to Request a Refund<\/h2>\r\n    <p>If you meet the refund eligibility criteria above, please submit your request via email to:<\/p>\r\n    <p><strong>Email:<\/strong> <a href=\"mailto:support@verifyithq.com\">support@verifyithq.com<\/a><\/p>\r\n    <p>Your refund request should include:<\/p>\r\n    <ul>\r\n      <li>Your full name and the email address used to make the purchase<\/li>\r\n      <li>Order or transaction reference number<\/li>\r\n      <li>Service for which you are requesting a refund<\/li>\r\n      <li>A detailed explanation of your refund request<\/li>\r\n      <li>Any relevant supporting documentation<\/li>\r\n    <\/ul>\r\n    <p>We aim to respond to all refund inquiries within 3 business days.<\/p>\r\n  <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy \u2013 VerifyItHQ.com Last updated: June 30, 2025 At VerifyItHQ.com, we strive to offer accurate and dependable vehicle-related verification services. Given the nature of these digital and database-driven services, certain refund conditions apply as outlined below. General Refund Guidelines Refund requests must be submitted within 3 days from the date of purchase. Approved refunds [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14546","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/verifyithq.com\/api-json\/wp\/v2\/pages\/14546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/verifyithq.com\/api-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/verifyithq.com\/api-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/verifyithq.com\/api-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/verifyithq.com\/api-json\/wp\/v2\/comments?post=14546"}],"version-history":[{"count":6,"href":"https:\/\/verifyithq.com\/api-json\/wp\/v2\/pages\/14546\/revisions"}],"predecessor-version":[{"id":14778,"href":"https:\/\/verifyithq.com\/api-json\/wp\/v2\/pages\/14546\/revisions\/14778"}],"wp:attachment":[{"href":"https:\/\/verifyithq.com\/api-json\/wp\/v2\/media?parent=14546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}